Bookswagon : Frequently Asked Questions and Answers

What measures does Bookswagon have to prevent and address online harassment or abusive behavior among users?

We know that you can about the information you share with us, and we appreciate your trust in us. We store any information you provide in relation to Bookswagon services. We gather your name, phone number, and email address. Additionally, we collect your address for our records. Moreover, we collect data related to your search history and any items you add to your cart. Lastly, we collect transactional data associated with your interactions on our platform.

Your information will be used by us primarily for managing registration, processing orders of our products and services, answering queries from customers, resolving their issues, and, if they so desire, delivering customized messages.

The customer’s personal information is collected and handled by Bookswagon in accordance with the privacy policy. We ensure that the information we collect and manage is used only to provide customers with efficient services. We, therefore, urge everyone to use our services to provide accurate details.

 

How to leave feedback or review of a book on Bookswagon?

To leave feedback or suggestion on Bookswagon, follow these simple steps:

·       Visit Bookwagon’s official website www.bookswagon.com.

·       Use the search function to find the book you want to review. Alternatively, you can select the book you want to review by going to the "Your Orders" section.

·         Look for the "Write Review" button associated with the page.

·        Fill out the necessary information, including your rating out of five, and add a title for your review, your name, comments, and captcha codes.

·         Click the submit button to submit the survey.

 

Can I pre-order upcoming book releases on Bookswagon?

Yes! You can pre-order upcoming books from Bookswagon. To pre-order a book follow these simple steps:

·         i). Go to the Bookswagon official website.

·         ii). Search for the book you want to pre-order.

·        iii).  Click on ‘Pre-Order Now’, or you can click on ‘Add to Wishlist’ and continue shopping.

·       A new window will open. In this window, you can check the shopping cart. Select the items you want to buy and click on ‘Place Order’.

·        A new window will open, enter your shipping address, or select from the pre-saved address and click on ‘Save & Continue’.

·        Then, the ‘Review Order’ page will open. On this page, you can finally check your order/s. You can also write gift messages or give special delivery instructions. Once you are done, click on ‘Save & Continue’.

·         On the next page, select your payment option and click on ‘Make Payment’.

·       After making the payment, you will receive a successful order placement message, provided with the order placement number and dispatch date.